Shields "Care Corner" Blog

Conquering Insurance and Chain-Store Red Tape for a Patient in Urgent Need

From the pharmacy team: We have a patient in our hospital clinic who is prohibited by her insurance from filling prescriptions with the hospital specialty pharmacy. We call that “insurance lockout.” So the patient has to fill her prescriptions[...]

Helping a Veteran in Need...

From the Pharmacy Team: One of our clinic patients is a Veteran dealing with two serious, chronic conditions. A few months ago he was first treated for compression fractures in his back and had surgery planned. Before his surgery took place,[...]

How We Saved an Arthritis Patient $34,000 After She Lost Her Insurance

From the Hospital Specialty Pharmacy Team: One of our Rheumatoid Arthritis patients, Aliyah, lost her insurance and our specialty pharmacy team was asked by the clinic physician, Dr. Patel, to see if we could somehow find a way to get her started[...]

A Lasting Goodbye...

From a specialty pharmacy liaison: This week I was in a private room saying goodbye to one of my patient's, "Bill," whom I have been helping since 2016 to battle Chronic Lymphocytic Leukemia (CLL).  When he and his wife, "Sue," came in for Bill’s[...]

Mother & Daughter Battle ALS and Cancer; Find Life-Changing Help in the Hospital Specialty Pharmacy

A nurse in my clinic told me her mother was misdiagnosed with a stroke, and later misdiagnosed again with Parkinson’s. It wasn’t until she brought her mother to our clinic that she was correctly diagnosed her with ALS.

Love Conquers Tragic Loss

From a Specialty Pharmacy Liaison: Last Monday I lost my first patient here at the hospital oncology clinic. I first got to know the patient, her husband and daughter a few months ago with her initial diagnosis and first round of treatment.

A Fight Worth Fighting

From the Specialty Pharmacy Team:  A few months ago Dr. B approached me to help a 12-year-old patient living with severe psoriasis. Under Dr. B’s direction my pharmacy team - financial assistance experts, prior authorization experts, clinical[...]

The Ill and the Odyssey of Insurance Approvals

From the specialty pharmacy team – a specialist in financial assistance, another in prior authorizations, and an on-site patient liaison - didn’t know they were in for a two-month battle with the insurance company. They didn’t think three rounds[...]

A $114,000 Birthday Gift

From a Hepatitis C clinic: One of my patients with no pharmacy insurance was prescribed Harvoni for 3 months of treatment. The patient couldn’t afford the $100,000 price tag and was stressed not knowing what to do. In all likelihood the treatment[...]

No Medication? No Problem!

From our pharmacy team -  An On-Site Patient Liaison, Patient Advocate & Clinical Pharmacist:  "One of our patients just changed to the hospital specialty pharmacy from a mail-order pharmacy chain. His mail order company didn't renew his[...]

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