Shields "Care Corner" Blog

The Ill and the Odyssey of Insurance Approvals

From the specialty pharmacy team – a specialist in financial assistance, another in prior authorizations, and an on-site patient liaison - didn’t know they were in for a two-month battle with the insurance company. They didn’t think three rounds[...]

A $114,000 Birthday Gift

From a Hepatitis C clinic: One of my patients with no pharmacy insurance was prescribed Harvoni for 3 months of treatment. The patient couldn’t afford the $100,000 price tag and was stressed not knowing what to do. In all likelihood the treatment[...]

No Medication? No Problem!

From our pharmacy team -  An On-Site Patient Liaison, Patient Advocate & Clinical Pharmacist:  "One of our patients just changed to the hospital specialty pharmacy from a mail-order pharmacy chain. His mail order company didn't renew his[...]

A Patient in Rehab Needs Help

Pharmacy Liaison: One of my regular patients called this week from a substance abuse rehab facility with an urgent request.  She is scheduled to be in rehab for at least the next two months and asked if her medications can be delivered there by[...]

The Right Medication for the Wrong Patient

When Makala saw the fax come in from a mail-order specialty pharmacy she knew there could be trouble. A prescription refill request for one of her patients didn’t seem right. The patient was being treated at the hospital clinic, helped by Makala,[...]

Care and Convenience

Joe and Nancy, an elderly couple who share the same chronic illness diagnosis, recently went in for check-up appointments and spoke to a Pharmacy Liaison while they were there. Joe and Nancy shared with the Liaison the trouble they had trying to[...]

A Family's Blessing

Julia, a foster mother to a child living with a chronic illness, recently requested that her foster daughter’s specialty medications be filled at the hospital specialty pharmacy. When a Hospital-Pharmacy Liaison reached out to Julia, she[...]

Understanding The Bigger Picture

Jessica has been living with Multiple Sclerosis (MS) for 27 years. Multiple Sclerosis is a disease affecting the central nervous system (CNS) that interferes with the communication of information within and between the brain and the rest of the[...]

Life Saving Help

Joe, a newly diagnosed cancer patient, was struggling to afford the new medications prescribed to him for treatment. When Joe’s hospital specialty pharmacy team received his new scripts, they immediately started the prior authorization (PA)[...]

A Team Effort

Laura was diagnosed with a chronic illness a few years ago and her specialty provider recently switched her to a new medication regimen. A few weeks after starting this new therapy, Laura received a call from her Liaison to follow up on her[...]

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