Shields "Care Corner" Blog

A Lasting Goodbye...

From a specialty pharmacy liaison: This week I was in a private room saying goodbye to one of my patient's, "Bill," whom I have been helping since 2016 to battle Chronic Lymphocytic Leukemia (CLL).  When he and his wife, "Sue," came in for Bill’s[...]

Mother & Daughter Battle ALS and Cancer; Find Life-Changing Help in the Hospital Specialty Pharmacy

A nurse in my clinic told me her mother was misdiagnosed with a stroke, and later misdiagnosed again with Parkinson’s. It wasn’t until she brought her mother to our clinic that she was correctly diagnosed her with ALS.

Love Conquers Tragic Loss

From a Specialty Pharmacy Liaison: Last Monday I lost my first patient here at the hospital oncology clinic. I first got to know the patient, her husband and daughter a few months ago with her initial diagnosis and first round of treatment.

A Fight Worth Fighting

From the Specialty Pharmacy Team:  A few months ago Dr. B approached me to help a 12-year-old patient living with severe psoriasis. Under Dr. B’s direction my pharmacy team - financial assistance experts, prior authorization experts, clinical[...]

The Ill and the Odyssey of Insurance Approvals

From the specialty pharmacy team – a specialist in financial assistance, another in prior authorizations, and an on-site patient liaison - didn’t know they were in for a two-month battle with the insurance company. They didn’t think three rounds[...]

A $114,000 Birthday Gift

From a Hepatitis C clinic: One of my patients with no pharmacy insurance was prescribed Harvoni for 3 months of treatment. The patient couldn’t afford the $100,000 price tag and was stressed not knowing what to do. In all likelihood the treatment[...]

No Medication? No Problem!

From our pharmacy team -  An On-Site Patient Liaison, Patient Advocate & Clinical Pharmacist:  "One of our patients just changed to the hospital specialty pharmacy from a mail-order pharmacy chain. His mail order company didn't renew his[...]

A Patient in Rehab Needs Help

Pharmacy Liaison: One of my regular patients called this week from a substance abuse rehab facility with an urgent request.  She is scheduled to be in rehab for at least the next two months and asked if her medications can be delivered there by[...]

The Right Medication for the Wrong Patient

When Makala saw the fax come in from a mail-order specialty pharmacy she knew there could be trouble. A prescription refill request for one of her patients didn’t seem right. The patient was being treated at the hospital clinic, helped by Makala,[...]

Care and Convenience

Joe and Nancy, an elderly couple who share the same chronic illness diagnosis, recently went in for check-up appointments and spoke to a Pharmacy Liaison while they were there. Joe and Nancy shared with the Liaison the trouble they had trying to[...]

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